ServiceNow IRM Implementation for a Swiss Banking & Wealth Management Firm

Client: Swiss Banking & Wealth Management Firm Industry: Banking / Wealth Management

 

Challenge

The client operated in a highly regulated environment with stringent compliance, audit, and data privacy requirements. However, risk management, control assessments, and audit processes were fragmented across teams, leading to duplication of effort and limited traceability.

The organization needed a structured and scalable platform to manage enterprise risks, regulatory compliance, internal audits, and policy enforcement—while ensuring alignment with global regulatory expectations.

Approach

ACG conducted a comprehensive assessment of the client’s governance, risk, and compliance landscape, mapping regulatory requirements to existing controls and identifying process inefficiencies.

We designed a tailored IRM framework leveraging ServiceNow IRM modules, covering enterprise risk management, policy and compliance, audit management, and issue remediation.

Automation was embedded across risk assessments, control testing, and audit workflows. Advanced reporting dashboards were implemented to provide leadership with real-time visibility into compliance posture and risk exposure.

Solution

A robust ServiceNow IRM implementation was delivered, enabling end-to-end governance of risk, compliance, and audit functions within a unified platform. The solution was designed to support scalability, regulatory alignment, and operational efficiency.

Results

📊 End-to-end visibility across risk, compliance, and audit functions ⚙️ 60% improvement in audit and control process efficiency 🔐 Strengthened regulatory compliance and traceability 📈 Faster decision-making through real-time risk and compliance insights