ServiceNow IRM Implementation for a Global Manufacturing Enterprise

Client: Large Manufacturing Enterprise Industry: Manufacturing / Industrial

Challenge

The client operated across multiple manufacturing units and geographies with fragmented risk and compliance processes. Risk registers, control tracking, audits, and issue management were handled through spreadsheets and disconnected tools, resulting in limited visibility and inconsistent governance.

There was no centralized system to track enterprise risks, map controls, monitor compliance status, or manage remediation activities. This created challenges in decision-making, audit readiness, and regulatory alignment.

Approach

ACG initiated the engagement with a detailed assessment of the client’s existing GRC landscape, identifying gaps across risk identification, control mapping, audit workflows, and reporting.

We designed a unified IRM operating model aligned with the client’s business processes and regulatory requirements. Using ServiceNow IRM, we structured enterprise risk management, policy and compliance management, issue tracking, and audit workflows into a single platform.

Automation was introduced across control testing, issue lifecycle management, and audit evidence collection. Integration with existing enterprise systems ensured seamless data flow and reduced manual intervention.

Solution

A fully integrated ServiceNow IRM platform was implemented, providing a centralized view of enterprise risk, compliance posture, and audit activities. The solution enabled real-time visibility, standardized workflows, and automated governance processes across the organization.

Results

📊 100% centralization of risk and compliance data ⚙️ 65% reduction in manual effort across audit and control processes ⚠️ 40% reduction in control gaps through proactive monitoring 📁 Improved audit readiness and faster regulatory reporting cycles